Terms of service

Who these terms are between

These terms are between Dazzle ("Dazzle", "we", "us") and the firm that signs up for Dazzle Agent ("you"). The person who signs up or buys a plan confirms they may accept these terms for their firm. Each engineer who uses Dazzle Agent under your plan uses it on these terms too.

What Dazzle Agent is

Dazzle Agent is software that helps power-system study engineers work in EasyPower: it reads project documents, builds and edits models, runs studies and drafts reports, with AI. It needs your own licensed copy of EasyPower; Dazzle Agent is not affiliated with the makers of EasyPower or ETAP.

Engineering judgment stays with your engineers

Dazzle Agent produces drafts for a qualified engineer to review. AI can be wrong: it can misread a drawing, miss an input or pick an unsuitable value. Check every model, study result, setting and report before you rely on it, seal it or issue it. You remain responsible for the engineering work you deliver and for the decisions made from it. Dazzle Agent marks values it could not find for review rather than inventing them, but that does not replace your review.

Accounts and seats

Your firm's account is tied to its email domain: colleagues who sign up with the same domain join it. Each seat is for one named engineer and may not be shared. Your firm's admins assign seats and are responsible for who holds them. Keep sign-in details private and tell us at hello@dazzleagent.com if you think an account was misused.

Plans, billing and renewal

Plans are priced per seat, billed monthly or yearly in advance, as shown on the pricing page when you buy. Payments are processed by our payment provider; we do not receive or store your card details. Prices do not include sales tax or similar taxes, which are added where they apply.

Your plan renews automatically at the end of each billing period until you cancel. Adding seats or moving to a higher plan takes effect at once and is charged for the rest of the period. We will give at least 30 days' notice by email before a price change affects your renewal. If a renewal payment fails we retry it; if it still has not been paid seven days after the renewal date, the plan's seats stop working until it is paid.

Cancellation and refunds

You can cancel at any time from Billing in your Dazzle Agent dashboard. Cancelling stops the next renewal: your plan keeps working until the end of the period you have paid for, then ends. Payments are not refunded, including for part of a period, unused seats or unused credits, except where the law requires it or we have charged you in error. To report a billing error, write to hello@dazzleagent.com.

Credits

Each plan includes a monthly credit budget per seat that the agent's work uses. Unused credits do not roll over and have no cash value. Credit amounts on the pricing page are indicative and may be adjusted with notice.

Your data

Your project files, models, chats and reports remain yours. You give us permission to process them only to run Dazzle Agent for you, as described in the privacy policy. You confirm you may share the documents you give the agent, including your clients' documents, for that purpose.

Acceptable use

Do not use Dazzle Agent to break the law or anyone's rights, to attack or overload our services, to get around seat or usage limits, or to copy, resell or reverse engineer the service. We may suspend an account that does, and will tell you why.

Availability and changes

We work to keep Dazzle Agent available and improve it continuously; features may change. If we remove something essential to a plan you have paid for, you may cancel and we will refund the unused part of the period.

Warranty and liability

Dazzle Agent is provided as it is, without warranties beyond those the law requires. To the extent the law allows, neither side is liable for indirect or consequential losses, such as lost profits or project delays, and our total liability to your firm is limited to what your firm paid us in the 12 months before the claim.

Ending the agreement

You can stop at any time by cancelling. We may end the agreement for a serious breach of these terms. When it ends, your seats stop working; your firm can ask us to export or delete its data.

Changes to these terms

We will email account admins at least 30 days before a material change takes effect. Using Dazzle Agent after that date means accepting the new terms.

Contact

Questions about these terms or your account: hello@dazzleagent.com. Plans for larger teams: talk to us.